1. Overview

 

As a distributor, Legacy Cables honors the return and exchange policies of those manufacturers, subject to the terms below and any product‑specific or vendor-imposed restrictions.

 

2. Eligibility for Returns & Exchanges

 

To qualify for a return or exchange, the following must be true:

 

• You must request a return or exchange within 30 days of the delivery date (unless a shorter window is specified by the manufacturer).

• The item must be unused, undamaged, and in original, resaleable condition, including all original packaging, manuals, accessories, and labels.

• Custom, special‑order, or personalized products may be non‑returnable, unless defective (subject to manufacturer policy).

• For defective or incorrect items, notify us immediately (within a few business days) so we can facilitate a resolution.

 

3. How to Initiate a Return or Exchange (RMA Process)

 

1. Contact us first. Email our customer support at support@legacycables.com with your order number, product(s) you want to return or exchange, and reason.

2. If eligible, we will issue a Return Merchandise Authorization (RMA), along with instructions (return address, packaging, etc.).

3. Ship the item back within the timeframe specified in the RMA (≤ 30 days), using a trackable method.

4. Once we receive and inspect the returned item, we will notify you of acceptance or rejection and, if accepted, process refund or exchange.

 

Important: Items returned without a valid RMA number may be refused or sent back at the customer’s expense.

 

4. Refunds & Credits

 

• Upon approval, refunds will be issued via the original method of payment (credit card, etc.) or, at our discretion, as a store credit.

• Refund processing may take 3–5 business days after receipt and inspection. Banking or card-issuer delays may add additional time.

• If return shipping costs were incurred due to our error (incorrect item shipped, defect, etc.), we will reimburse or cover return shipping.

• Shipping charges paid by the customer for original delivery are typically non-refundable, unless the return is due to our error.

 

6. Exchanges

 

• If you request an exchange for the same product (e.g. replacement of a defect), the process is similar to returns: issue an RMA, return the original, and we will ship the replacement once approved.

• If you want to exchange for a different product, it may be simpler to return for refund (or credit) and place a new order for the alternate item.

 

7. Defective or Wrong Items

 

If you receive a defective, damaged, or incorrect product, contact us immediately.

In such cases, we will provide a prepaid return label (or otherwise absorb reasonable shipping costs) and arrange for a replacement or full refund, subject to manufacturer policies.

 

8. Manufacturer Limitations & Overrides

 

Because we act as a distributor, some products may be subject to stricter manufacturer return rules. Examples include:

• Some manufacturers may require returns be initiated within a shorter window (e.g. 15 days).

• Some products (especially custom, medical, or special-order parts) may be non-returnable unless defective.

• Manufacturer warranty terms, disclaimers, or testing requirements may apply.

 

We will always attempt to clarify such restrictions for affected items in the product listing or order documentation.

 

9. Non-Returnable Items

 

The following are typically not eligible for return or exchange (unless expressly accepted due to defect):

• Custom, personalized, or made-to-order items

• Items that have been used, installed, or altered

• Items with missing serial numbers, tags, or identification

• Products whose packaging has been significantly damaged

• Consumables, perishable or hygiene items (if applicable)

• Items past the return window

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10. Shipping & Responsibility

 

• You are responsible for the item until it arrives at our facility (i.e. during return shipping). We recommend using a carrier with tracking and insurance.

• We are not liable for lost or damaged returns that were not shipped with adequate protection or tracking.

• If we incur cost to forward or return an unauthorized shipment, we reserve the right to charge those costs.

 

11. Policy Changes

 

We may update or revise this policy from time to time.